Thank you for choosing Sleepy Girl as your preferred online store. We strive to provide you with a seamless shopping experience, including timely shipping and delivery of your orders. This Shipping Policy outlines the details regarding our shipping processes and timelines.
- Order Processing
a. Once you place an order on our Online Store, we will process it within 2-4 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer, but we will make every effort to expedite the process.
b. For certain colors and styles that require customization or made-to-order production, please note that the processing time may be extended to 15 business days. These products are crafted with attention to detail to ensure the highest quality, and we appreciate your understanding and patience.
- Shipping Methods and Timeframes
a. We offer various shipping methods to accommodate your preferences. The available options will be presented to you during the checkout process, and you can select the one that suits your needs.
b. The estimated shipping timeframes vary depending on your location and the shipping method chosen. Generally, domestic orders within Australia are delivered within 5-10 business days after the order has been processed. International orders may take longer and can vary based on the destination country's customs procedures and delivery services.
- Shipping Costs
a. The shipping cost for your order will be calculated and displayed during the checkout process. The amount will depend on factors such as the shipping method, order weight, destination, and any applicable promotions or discounts.
b. Please note that for international orders, additional customs duties, taxes, or fees may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient.
- Order Tracking
a. Once your order is shipped, we will provide you with a tracking number and the relevant carrier's website details. You can use this information to track the progress of your shipment and obtain real-time updates on its whereabouts.
- Shipping Restrictions
a. We strive to provide shipping services to as many locations as possible. However, there may be certain destinations or products that we are unable to ship to due to legal or logistical constraints. If your location or desired product is affected by such restrictions, we will notify you promptly and provide alternative solutions if available.
- Lost or Damaged Shipments
a. In the unfortunate event that your order is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution, which may include a replacement or refund.
- Contact Us
If you have any questions or concerns regarding our Shipping Policy or the delivery of your order, please don't hesitate to contact our customer service team at [insert contact information]. We are here to assist you.
By placing an order through Sleepy Girl's Online Store, you acknowledge and accept the terms of our Shipping Policy.