Thank you for shopping at Sleepy Girl's Online Store. We want you to be completely satisfied with your purchase. This Return Policy explains our guidelines and procedures for returns and exchanges.
- Eligibility for Returns
a. We accept returns for products that meet the following conditions:
- The product is unused, unwashed, and in its original condition.
- The product is accompanied by the original proof of purchase, such as an order confirmation or receipt.
- The return request is made within the specified time period.
b. We do not accept returns for the following products:
- Personalized or custom-made items.
- Products that are intimate in nature (e.g., sleepwear, lingerie) for hygiene reasons, unless they are defective.
- Return Process
a. To initiate a return, please follow these steps:
- Contact our customer service team within [X] days of receiving the product to request a return.
- Provide the order number, product details, and reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.
- Pack the product securely in its original packaging, including all accessories, tags, and labels.
- Include the return authorization and a copy of the original proof of purchase in the package.
- Ship the package to the address provided by our customer service team.
b. We recommend using a trackable shipping method to ensure the safe return of the product. The shipping costs for the return will be your responsibility unless the return is due to our error or a defective product.
a. Once we receive the returned product and verify its eligibility, we will process the refund within [X] days. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon.
b. The refund will include the purchase price of the returned product, excluding any shipping charges or additional fees incurred during the initial purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
a. We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
- Defective or Damaged Products
a. If you receive a defective or damaged product, please contact our customer service team immediately. We may request photographic evidence of the issue to assess the situation. Upon verification, we will provide instructions for returning the product and offer a replacement or refund, including any applicable shipping costs.
- Non-Returnable Items
a. For hygiene and safety reasons, certain items are non-returnable, unless they are defective. These include sleepwear, lingerie, and similar intimate products. Please ensure that you carefully review the product description and size charts before making a purchase.
- Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at [insert contact information].
By making a purchase from Sleepy Girl's Online Store, you acknowledge that you have read, understood, and agree to abide by this Return Policy.