Voeux (we, our and us) operates the website.
Voeux is a Digital Store based in Australia. Our registered address is 808/3c Broughton Street, Parramatta, 2150, NSW Australia.
Our contact email address is email@example.com
INFORMATION WE COLLECT WHEN YOU CONTACT US:
We collect and use information from individuals who contact us in accordance with this section.
When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email.
When you contact us using our contact form, we collect name, email address, and IP address. We also collect any other information you provide to us when you complete the contact form including any optional information, such as phone number or company name.
If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
INFORMATION WE COLLECT WHEN YOU INTERACT WITH OUR WEBSITE:
We collect and use information from individuals who interact with particular features of our website in accordance with this section.
When you sign up for our e-newsletter on our website or opt to receive news, offers from us by entering the name and email address and clicking subscribe or ticking a box at checkout indicating that you would like to receive your e-newsletter, we collect name and email address.
Registering on our website:
When you register and create an account on our website, we collect the following information: name, email address, IP address, mailing address, contact and any other information you provide to us when you complete the registration form, including any optional information, such as phone number or company name
If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.
INFORMATION WE COLLECT WHEN YOU PLACE AN ORDER ON OUR WEBSITE:
We collect and use information from individuals who place an order on our website in accordance with this section.
INFORMATION COLLECTED WHEN YOU PLACE AN ORDER:
When you place an order for goods or services on our website, we collect your name, email address, billing address, delivery address, picture, location, and any other mandatory information you collect from customers at checkout.
If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.
We also collect optional information from you, such as your phone number and any additional optional information at checkout. We also ask you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below.
Processing your payment:
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a third party payment processor, your payment will be processed by the third party payment processor you choose to process your payment.
At checkout you will have the option of receiving marketing communications from us.
INFORMATION COLLECTED OR OBTAINED FROM THIRD PARTIES:
This section sets out how we obtain or collect information about you from third parties.
Information received from third parties:
Generally, we do receive information about you from third parties. The third parties from which we receive information about you will generally include Apple and Google.
It is also possible that third parties with whom we have had no prior contact may provide us with information about you.
Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.
WHERE WE RECEIVE INFORMATION ABOUT YOU IN ERROR:
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.
Information obtained by us from third parties:
In certain circumstances we will obtain information about you from certain publicly accessible sources, such as online customer databases, business directories, social media, and websites.
DISCLOSURE AND ADDITIONAL USES OF YOUR INFORMATION:
This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.
Disclosure of your information to service providers:
We use third parties to provide us with services which are necessary to run our business or to assist us with running our business.
Your information will be shared with the service providers where necessary to provide you with the service you have requested, whether that is accessing our website, or ordering goods and services from us.
Disclosure of Your Information to Other Third Parties:
We disclose your information to other third parties in specific circumstances, as set out below.
Providing information to third parties such as Google Inc. and Apple: Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to
TRANSFER AND STORAGE OF YOUR INFORMATION:
Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountants, advisors, affiliates, business partners, independent contractors. Further information on each of these third parties is set out below.
DISCLOSURE AND USE OF YOUR INFORMATION FOR LEGAL REASONS:
If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cybercrime has been committed or if we receive threats or malicious communications towards us or third parties.
We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
We will use and process your information in order to comply with legal obligations to which we are subject.
HOW LONG WE RETAIN YOUR INFORMATION:
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.
Server log information: we retain information on our server logs for one year.
Order information: when you place an order for goods and services, we retain that information for six years following the end of the financial year in which you place your order, in accordance with our legal obligation to keep records for tax purposes.
CRITERIA FOR DETERMINING RETENTION PERIODS:
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
HOW WE SECURE YOUR INFORMATION:
We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:
TRANSMISSION OF INFORMATION TO US BY EMAIL:
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet, you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
YOUR RIGHTS IN RELATION TO YOUR INFORMATION:
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by sending an email to firstname.lastname@example.org
VERIFYING YOUR IDENTITY WHERE YOU REQUEST ACCESS TO YOUR INFORMATION:
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorized access to your information.
HOW WE VERIFY YOUR IDENTITY:
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
YOUR RIGHT TO OBJECT TO THE PROCESSING OF YOUR INFORMATION FOR CERTAIN PURPOSES:
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by sending an email to email@example.com
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.
We do not knowingly contact or collect information from persons under the age of 16. The website is not intended to solicit information of any kind from persons under the age of 16.
It is possible that we could receive information pertaining to persons under the age of 16 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 16, please do so by sending an email to firstname.lastname@example.org
If you have any questions regarding these terms and conditions of this website, please contact us by any of the following means;
Post: 902/26 Levey street, Wolli creek
© All rights reserved. May, 2021.